Return Policy

Machine Dalal is owned and operated by EUROGRAF PLATFORMS PRIVATE LIMITED. We are a responsible incorporated company that is very serious about personal data and privacy.

• Return Policy

  At Machine Dalal, we operate as a subscription-based trading platform dedicated to the print, packaging and converting industry.

  Our role is to provide a seamless platform for trading; however, we are not directly involved in the sale or purchase of machinery, spare parts, or any physical goods. Therefore, we do not have a return policy applicable to any items traded on our platform.

  All transactions, including negotiations, agreements, and delivery arrangements, are conducted directly between buyers and sellers.

• Support and Guidance

  While we do not manage returns or disputes related to print machinery and equipment, our dedicated support team is here to assist with:

  • Facilitating communication between buyers and sellers

  • Providing guidance on best practices for secure transactions.

  • Addressing platform-related concerns or questions.

• How to Reach Us

  This policy reflects our role as a platform service provider and our commitment to fostering transparent and efficient trade within the print, packaging and converting industry.

  If you have any questions or require assistance regarding a transaction, please contact our support team via the Contact Page. We are committed to helping our users navigate the trading process and ensuring a smooth experience on our platform.